If you have coronavirus symptoms or had a positive test within 10 days, please do not come into the surgery.
As a healthcare environment we expect patients and staff to wear a mask in the surgery. Thank you for your co-operation and support, it is very greatly appreciated.
Access to appointments has changed…
Please watch this short video explaining how access to appointments has changed:
Think before calling us
Could you get help for this yourself? Please do try to self care when possible if you are usually well. See https://www.shropshiretelfordandwrekinccg.nhs.uk/your-health/health-advice/self-care/. Self care is the best choice to treat minor illnesses, ailments and injuries. A range of common illnesses can be treated at home simply with over the counter medicines and plenty of rest. Self care is important throughout our lives to prevent ill health and treat minor conditions, which can be managed at home by yourself or with support from your community pharmacy.
- PHARMACIST as first point of call
- EYE problems? Look at MECS scheme: https://www.shropshiretelfordandwrekinccg.nhs.uk/your-health/local-services/minor-eye-conditions-service/
- MENTAL HEALTH? Access line 0300 124 0365 for anybody who is worried about their mental health
- URINE INFECTION? Conway Pharmacy 01743 352352 are one of a number of local pharmacies that treat women 16-65 only
All visits to the doctor and nurses (routine or urgent) are by appointment only.
When you phone to book an appointment, you will be asked what sort of problem it is. This is so reception can guide you to the most appropriate person to help you. We now have access to other healthcare practitioners who are experts in their fields and you may be offered an appointment to see one of our extended team eg mental healthcare practitioner, first contact physiotherapist or a pharmacist. Our nurses do a lot of blood pressure management and deal with most urinary tract infection for example.
You can also make some appointments on line for GP’s and phlebotomist’s using Patient Access for which you will need a PIN which you will need to collect in person from reception.
Chaperones are available during consultations. Please ask at reception if you would like a chaperone present.