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Please be advised that the surgery is closed on bank holidays. If you need medical attention please dial 999 in an emergency, or 111 for medical treatment that cannot wait until the surgery is open again.

We do have Darwin Health Ltd Extended Access appointments running at Marden Medical Practice. You can book into these appointments by ringing the practice.

 Whilst we have the eConsult facility on our website please be advised that the response time is 48 working hours. eConsult is only available during working practice hours e.g. not evenings or weekends. If you need medical attention “out of hours” then please call 111. Thank you.

NEXT PATIENT GROUP MEETING -  1st Wednesday of the month held via an online platform follow the link to join https://join.skype.com/dPfObjbe2rjm  If you would like to ask a question or forward any correspondence,  please send this for the attention of the Chair, Belvidere Patients Group to belvidere.ooh@nhs.net.

Shrewsbury PCN - Shrewsbury Primary Care Network - a group of local practices working together.

Please consider using these services before visiting Accident and Emergency Department -

  •  contact NHS 111 on 111
  • attend Walk In centre at Royal Shrewsbury Hospital between 8 am and 8 pm.

The surgery closes for 3 afternoons a year for protected learning sessions.  On these occasions there will be a message on our telephone system advising patients of contact telephone numbers.  If you cannot wait until we re-open, please telephone NHS Direct on 111. 

 

 

 

Practice Survey Reporting

BELVIDERE MEDICAL PRACTICE - Patient Participation Group (PPG) Action Plan 2013

 

Background

 

The practice has an established PPG which has over the past few months has been gathering patient feedback to develop a patient survey as a means of identifying possible opportunities for improvement to our services.

 

Practice Profile

 

The practice population as at March 2013 is 5208. 

 

 

The age and gender breakdown of the practice population is as follows:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Age

0-9

10-19

20-29

30-39

40-49

50-59

60-69

70-79

80-89

90-99

100+

Total

 

Gender

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Female

 

250

284

265

273

379

380

307

245

180

34

2

2599

 

Male

 

276

316

299

290

366

412

330

187

116

17

0

2609

 

Total

 

526

600

564

563

745

792

637

432

296

51

2

5208

 

 

The Profile of the PPG

 

Membership of our PPG is open to all patients of the Practice aged 16 and over. The intention is for the composition of the group to mirror the practice’s demographic.  However, as membership of the group is voluntary the mix and size of the group is determined by those who volunteer.

The group continue to review its make-up  and intends actively seeking increased representation from other groups.  The group has discussed attending a local area fete in the Summer to promote the group to families and younger people.

 

Patient Survey

 

The survey was developed by the PPG and conducted during the first week of March 2013.

 

For the first time, an electronic copy of the survey was available to the virtual PPG as well has paper copies given out to over 16 year olds, randomly during the first week of March.

 

67 out of 80 questionnaires were completed and returned – giving a response rate of 84 % (this included  8 questionnaires received electronically).

 

 

 

 

Action Plan

 

Generally patients seemed happy with the service provided.  

 

The areas identified by our patients where the practice needed to make improvements were :

 

1. Appointment availability

2. Waiting times

3. Seeing your own doctor

 

The issue of waiting times, availability of appointments and clinicians are linked.  We allow patients to book appointments in advance to allow choice but accept that there may occasions when you have to wait to see a specific doctor of  your choice.

 

Waiting time in the surgery is an issue with doctors running late on occasion.  One reason for this is that patients sometimes come with multiple problems to discuss making it difficult for the doctors to keep to the 12 minute appointment slots.  We try to reduce this by asking patients to make double appointments if they have multiple problems but sometimes this is not possible and rather than ask the patient to return, the doctors extend their appointment slot beyond 12 minutes, this then has  the effect of delaying everyone else’s appointment time. 

Appointment  availability is a challenge.  We will always see patients who have an urgent problem the same  day.  We do try to keep some ‘book on day’ appointments available however sometimes these are already booked by patients returning for review.  Again we are keen to work with you to try to address these issues.

 

Confirmation of our opening times

 

Patients can call the surgery from 8 am – 6 pm Monday to Friday on 01743 363640.

 

Surgery times

 

Monday          8 am to 6 pm

Tuesday         8 am to 6 pm

Wednesday   8 am to 6 pm

Thursday       8 am to 6 pm

Friday             8 am to 6 pm

 

The surgery provides a weekly extended hours service on a Tuesday evening from 6.30 -7.30 pm primarily for employed patients and is not an emergency service.

 

The surgery closes daily Tuesday – Friday from 1 pm – 1.30 pm.

 

Patients can call our repeat prescription line on 01743 363693 to leave a message for a repeat prescription, 48 working hours notice is required for repeat prescriptions.

 

 

 

 

 

 

 

 

 

 

 

 

 



 
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