From 12.4.18 the answerphone service will be switched off. To order prescriptions by telephone you will have to call a new number - 0333 358 3509, known as the POD (local call rate). A call handler will answer your call and go through your repeat prescription request. The service operates from 9-5 pm Mon to Friday.
POD leaflet See attached leaflet for further information.
Alternatively you can order repeat prescriptions online via the link above. New users will need to complete a registration form.
In addition you may also leave your request for a repeat prescription at reception or post it to the surgery. Tick the items you need on the right-hand section of your previous prescription form. We can post it back to you if you provide a stamped, addressed envelope.
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
Please allow 48 hours for prescriptions to be processed and remember to take weekends and bank holidays into account.