eConsult

We offer eConsult to allow patients to get medical help without making an appointment or calling the practice. With this tool, you can:

• self-check your symptoms and find medical guidance written by doctors 24/7
• get administrative help (e.g. a medical certificate or letter from the surgery)
• seek medical advice from our doctors at the surgery

Please note the following important information:

• This is only for patients registered with our practice
• It is not an appropriate route to seek urgent medical help
• It is not a bypass or shortcut for requesting routine GP appointments
• Where a response has been requested, we aim to respond by the end of the next working either by email (don’t forget to check your junk email folder) or with a phone call, as appropriate to your consultation
• The eConsult tool works best for issues that we can resolve – or start to resolve – online, for example by generating a script, arranging a blood test etc. There will be some problems where the appropriate next step is for you to see or speak to a GP routinely, in which case we will advise you by email or text to make an appointment. All information about booking a face to face appointment is here.

Find out more about the eConsult service and how you can benefit from it (you can also see this video with subtitles, here):